The team of Procurves, firmly believes that having a top quality customer service is essential, reason why we provide a large team of professionals to help you with any doubt or question you may have, both before and after your purchase.
ATTENTION: Before you submit any questions, please see our section on Frequently asked questions (F.A.Q.S) to make sure it has not already been answered. However, if you want to know the most frequently asked questions raised by people, we show them to you in continuation:
1/ How does the product work?
How long does one box of Procurves last?
Each box of Procurves includes pills for a month of use. That means that you have to buy one box for each month you wish to follow the treatment.
How long should I take the pills to get the best results?
We recommend that you follow the treatment for at least 4-5 months to obtain the best results. That means that you have to buy at least 4-5 boxes as each box contains a month of treatment.
When will I start to see the first results?Our clients normally begin to see the first results after the second month of treatment.
2/ Doubts about payment methods and shipping
Can I order the shipping with UPS to Latinamerica, Asia, and Africa?
No, only shipping with TNT to these countries. At the moment there are some problems with these countries customs and we can only do the shipping with TNT to these countries.
I am not happy with the results, can I get my money back?
Our product is completely natural and results vary from person to person. Some organisms are more susceptible to change and hence the effect is much faster. We are so confident in the effectiveness of the product, that if you still want results, we can send 2 units of the product for free with UPS. The only condition is that by accepting this gift, you accept the total cancellation of the refund policy. If you on the contrary, still wish to proceed with the money refund and in accordance with the terms presented on our website, we will only make the refund if you:
- Bought at least 2 units
- Have used the product for 2 months
- Intend to return the packages within the 7 days after the second month
- Return all the products you bought (full or empty)
What do I have to do if I wish to return the products and get the money back?
You have to contact us by email and if you meet the conditions for the money back guarantee, we will send you a Refund Form you have to fill out and send back to us together with the products you are returning.
I do not have a credit card, is there another way I can pay?
Yes you can pay by making a money transfer to our account or with Western Union. Contact our customer care service for further details.
The system will not accept my credit card
If you have experiencing some problems while paying with credit card, please contact Click and Buy, www.clickandbuy.com. They are the company who are in charge of all the online payments.
3/ Having problems with your order?
Kan jeg komme I kontakt med kundeservicen 24-7?
Ja, du kan sende os en email og vi vil besvare dig så hurtigt som muligt. Emails bliver besvaret 2-3 gange om dagen.
Min ordre er ikke ankommet, hvem skal jeg tale med?
Hvis din ordre ikke er ankommet, vær venlig at kontakte vores kundeservice og oplyse dem den email adresse eller navn som ordren er købt med. På denne måde kan de finde din ordre med det samme og hjælpe dig så hurtigt som muligt.
Pour toute demande de remboursement nous vous invitons à lire les conditions explicites dans notre rubrique « garantie » et d’entrer en contact avec le service clients pour entamer la procédure.
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